I had been wanting to try Eyeko products for ages. Their packaging is just sooo cute and the price are really cheap too. Everything only costs £5 ($7.48). In addition, shipping is free on all orders worldwide! How could I resist making a purchase?
So I went on their website and I was very surprised to find out that they don’t have a FAQ section. You can find information on delivery and returns but I didn’t like their stockists section. It only has a list of Superdrugs stores stocking the brand, which is written in such small characters you need a magnifying glass to be able to read it! Also, you can’t find information on payment methods anywhere on their website. They do have a wholesale enquire section so I contacted them to ask about that. Not every online shop accepts my credit card, so I just wanted to be sure they would before creating an account and add items to my shopping cart only for my card to be refused. I contacted them on Sunday evening and I got a reply on Monday morning, saying they accept most major debit and credit cards. The fact that they replied so quickly reassured me. I’m always worried there could be problems when I buy online and it is nice to know there is actually someone on the other end that can help with any enquires or problems you have.
So, I selected the products I was interested in and was taken to their payment page. I thought I would be asked to fill a form with my credit card details (after all didn’t they say they accepted payment by credit/debit card?), but instead I found out that the only payment option available for the order was paypal.That was fine with me, I actually prefer to use paypal.
Packages are delivered by Royal Mail standard service and delivery takes about 14 days to arrive for international orders. My parcel was shipped the day after I made the purchase and took about a week to arrive. It was packaged in a medium-sized white envelope and together with my order I got an Eyeko leaflet with this message on the back “Ciao!!! Benvenuta a Eyeko!!!”. (It means “Hello!!! Welcome to Eyeko!!!”) I thought that was very nice of them. They also included a discount code to claim a free Eyeko gift with any purchase.
Overall, my experience was positive. Delivery is fast, they reply quickly to emails and include discount code and a nice welcome message in your package. I just wish their website was more informative.