I never thought that I would ever have bought anything from the Bottega Verde website. They have a shop in my town, so I didn’t really want to order online and having to pay shipping fees (€5,9) as well when I can just go to the store. I just visited their website because I wanted to subscribe to their email newsletter, so that I would always be up-to-date with their latest collections, sales and offers. After I subscribed, I got an email saying they would give me free shipping on my first order online (usually you get free shipping if you spend more than €30). Please note that if you pay by credit card, shipping is completely free. If, however, you choose to pay by COD, then you still have to pay a €1,90 fee. Unfortunately, they only deliver to Italy. I had a look on their website and saw they had lots of products on offer, so I decided to place an order for some products that were on sale.
Placing an order is easy, just register to the website and follow the instructions. Bottega Verde has a minimum order of €20, but with many products on offer, you can get quite a lot of stuff for that money. In addition, there almost always already is a free full size product in your shopping cart (sometimes you need to spend more than €35 to be entitled to free products, but usually the minimum order is enough to get a freebie). After I placed my order, I received an email with the confirmation and a discount to get 5% off my next online order.
Up to this point, I was pretty happy with my order. Afterall, who doesn’t like sales and freebies? The next day though, I got a phonecall from Bottega Verde. I thought there was some problem with my order or something like that. Instead, they asked me if I wanted to buy some of their products that were on sale!! I told them that I didn’t need anything else at that moment but they were rather insisting. I also hated the fact that they called in the first place. If I have just placed an order from their website, then I obviously saw what was an offer and if I didn’t buy anything else, that obviously means I wasn’t interested in those products, so why call? That actually made me want not to buy from their website ever again. And even though I haven’t ordered anything in months, I’m still getting calls from them every now and again!! I actually stopped answering their calls but they don’t seem to get the message and keep insisting!
In addition, the package took ages to arrive. It says on the website that delivery takes about two weeks, but I actually had to wait about a month to get my stuff. I understand that having placed an order a couple of weeks before Easter delivery may take a bit more, but I ordered some stuff from two UK website the day after I bought from Bottega Verde and they only took 8-10 days to arrive, so they really have no excuse! Surely shipping within a country should take a lot less time than shipping from abroad!
And if that wasn’t enough, two of the creams I bought were only half full! No wonder they were on sale! I also bought a mask and that tube was full. The product turned out to be pretty good as well. But from now on, I’ll only buy from the shop, that way I can make sure the products are full and can use them straight away.
Overall, I was really disappointed with their service and I would never buy from their website ever again. They have lots of products on sale, discounts and freebies but delivery takes ages and not all the products on sale are full. In addition, you can get calls from people that work at Bottega Verde to try and make you buy more stuff.