I’ve always liked The Body Shop products (especially their Body Butters, can’t live without ’em) but for years I could only get hold of them when I travelled. Despite being a big and popular brand, they only have a handful of shops throughout Italy! But luckily for all of us who don’t have a shop nearby, The Body Shop has opened an e-commerce website. I was really happy they decided to do this cos not many brands sell online in Italy (seriously, why is that?! We’re in 2011 for goodness’ sake!) and even happier when I was offered a 20% discount by their PR. And so, I placed my first order…
Ease of navigation and out-of-stock items
The website is easy to navigate and the products are categorized both by type and range so you can quickly find what you’re looking for. Unfortunately, the website doesn’t let you know when a product is out of stock, which is a huge inconvenience. I had spent a couple of hours placing and deleting items from my cart to decide what to get and, once I finally made my mind up and placed an order, a The Body Shop employee called me to say that one of the items was out of stock and if I wanted my order delivered without it. I didn’t and asked her if I could just get something else for the same price, to which she replied she would cancel my order so that I could make a new one. It was a bit of a hassle cos, if your website allows me to add products to cart then I expect you to have them in stock, but at least the person I spoke to was very nice and helpful and the money was back in my account after only a couple of days.
How to order and methods of payment
Placing an order is really easy. First you need to register, then add the items you are interested in in the cart and hit checkout. If you have any discount code, enter it in the box provided. You can pay by credit card, debit card (so you can use your Postepay card too) or, my favourite method and the one I chose, Paypal. Once you paid, you’re gonna receive an email stating that they are checking whether your items are in stock or not (which is annoying as they should ensure that all products on the website are already available anyway and, when they are sold out, clearly state so on the product page) and if they are, you get another email saying your order has been dispatched. If not, you get the phone call mentioned above.
P&P and delivery
TheBodyShop.It only ships to Italy. Shipping is €7,00, which is not cheap but not too expensive either. If you pay by COD, though, there is an extra fee of €3,00, while shipping is free for orders over €70. Delivery is very quick. I received my package after just a couple of days. Everything was carefully packaged and thus in great condition and nothing was missing. They also added three small samples to my order, which really made my day as I didn’t expect that at all!
Overall, my experience was positive and I will order from Thebodyshop.it again. The website is easy to navigate, you can chose whether to pay by credit/debit card or paypal and shipping, although not cheap, is very fast and everything is carefully wrapped. However, they check if the items you ordered are in stock only after you placed an order.